Product Enquiries & Contact Information

Product Enquiries

Can't find a product? Simply fill in the enquiry form below and our team of experts will locate the part and contact you.

step What device is the product for?

Please select 'Other' if your manufacturer/model is not listed
*Manufacturer's part number if known:
step Select all the products you are looking for:
Other (please enter)
step *Your Name:
Your Email:
Your Country:
* means optional. Send part enquiry


Contact Information

Contact Information

Pre-Sales: Need more product information or advice on making a purchase? Then send an email to and one of experts will be happy to help.
Returns: If you are an existing customer with an enquiry about your account or wish to return a product, please read our •Returns procedure, or contact our Customer Services.
* Please note: DuracellDirect is only able to provide customer service assistance for products purchased directly through For product purchased elsewhere please contact Duracell Support Team
(• View Return policy)
After sales: Email if you are an existing customer with an enquiry about your account, or you can •call our team.
Telephone(*): +61 (0)3 94458952
PLEASE NOTE: customer service assistance only for products purchased directly through
  Monday - Friday
9am - 5pm
Fax: +61 (0)3 94289373
Postal Address:
285a Lennox Street
Victoria 3121

For a map & directions on how to find our store please click • here.

• View company and legal information