Product Enquiries & Contact Information

Product Enquiries

Can't find a product? Simply fill in the enquiry form below and our team of experts will locate the part and contact you.

step 1 What device is the product for?


Please select 'Other' if your manufacturer/model is not listed
*Manufacturer's part number if known:
step 2 Select all the products you are looking for:
Other (please enter)
step 3 *Your Name:
Your Email:
Your Country:
* means optional. Send part enquiry  

Contact Information

Pre-Sales: Need more product information or advice on making a purchase? Then send an email to and one of our experts will be happy to help.
Returns: If you are an existing customer with an enquiry about your account or wish to return a product, please read our •Returns procedure, or contact our Customer Services.
* Please note: DuracellDirect is only able to provide customer service assistance for products purchased directly through www.DuracellDirect.com.au. For product purchased elsewhere please contact Duracell Support Team
(• View Return policy)
After sales: Email if you are an existing customer with an enquiry about your account, or you can •call our team.
Telephone(*): +61 (0)3 94458952
PLEASE NOTE: customer service assistance only for products purchased directly through www.DuracellDirect.com.au
  Monday - Friday
9am - 5pm
Fax: +61 (0)3 94289373
Postal Address:
DuracellDirect 
285a Lennox Street
Richmond
Victoria 3121
Australia

For a map & directions on how to find our store please click • here.

• View company and legal information